Terms of Service

Effective Date: April 3, 2026  |  Last Updated: April 3, 2026

1. Acceptance of Terms

Welcome to Imos Pizza ("Company," "we," "us," or "our"). These Terms of Service ("Terms," "Agreement") constitute a legally binding contract between you ("User," "Customer," or "you") and Imos Pizza, governing your access to and use of the website located at chick-imos.digital (the "Site"), as well as all related services, features, content, applications, and functionality offered by Imos Pizza (collectively, the "Services").

By visiting the Site, creating an account, placing an order, subscribing to any promotional communications, or otherwise engaging with our Services in any way, you affirm that:

• You are at least eighteen (18) years of age, or if you are between the ages of thirteen (13) and seventeen (17), you have obtained verifiable parental or legal guardian consent to use our Services;
• You have the legal capacity to enter into binding contracts under applicable United States law;
• You have read, understood, and agree to be bound by these Terms in their entirety;
• You agree to comply with all applicable local, state, and federal laws and regulations in connection with your use of our Services.

If you are accessing or using the Services on behalf of a corporation, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and in such case, "you" shall refer to such entity.

These Terms incorporate by reference our Privacy Policy, available on the Site, which is an integral part of this Agreement. Your use of the Site constitutes your acceptance of the Privacy Policy as well.

2. Description of Services

Imos Pizza is a food service business operating in the United States. We offer the following services through our website and related channels:

• Online Food Ordering: Customers may browse our menu, customize food items, and place orders for delivery or pickup through the Site.
• Account Management: Users may create personal accounts to manage their orders, save preferences, track order history, and store delivery addresses.
• Promotional Offers and Loyalty Programs: We may offer coupons, discount codes, loyalty rewards, and special promotions from time to time, subject to their own individual terms and conditions.
• Customer Support: We provide customer service through email and other contact methods to assist with inquiries, complaints, and order-related issues.
• Informational Content: The Site provides nutritional information, allergen disclosures, and other food-related content for the benefit of our customers.
• Email and SMS Notifications: With your consent, we may send order confirmations, promotional communications, and service-related notifications via email or SMS.

We reserve the right to modify, suspend, or discontinue any aspect of the Services at any time, with or without notice, and without liability to you or any third party. We also reserve the right to impose limits on certain features or restrict access to parts of the Services without notice or liability.

Imos Pizza does not guarantee the availability of any particular menu item. Menu items, prices, and availability may vary by location and are subject to change without notice.

3. User Accounts and Registration

To access certain features of the Services, including online ordering, you may be required to create a user account. When registering for an account, you agree to:

• Provide accurate, current, and complete information during the registration process;
• Maintain and promptly update your account information to keep it accurate and current;
• Maintain the security of your account credentials, including your password;
• Accept all responsibility for all activities that occur under your account;
• Notify us immediately at [email protected] if you suspect any unauthorized use of your account or any other breach of security.

You may not share your account credentials with any other person or allow any third party to access your account. You are solely responsible for maintaining the confidentiality of your login information. Imos Pizza will not be held liable for any loss or damage arising from your failure to comply with these security obligations.

We reserve the right to terminate or suspend your account at our sole discretion, without prior notice or liability, for any reason, including but not limited to a violation of these Terms.

4. User Obligations and Prohibited Activities

By using our Services, you agree to use them only for lawful purposes and in a manner consistent with all applicable laws, regulations, and these Terms. You agree that you will not:

4.1 General Prohibited Conduct

• Use the Site or Services for any unlawful, fraudulent, or malicious purpose;
• Place false, fraudulent, or duplicate orders;
• Impersonate any person or entity, or falsely state or misrepresent your affiliation with any person or entity;
• Engage in any conduct that restricts or inhibits any other user from using or enjoying the Services;
• Use the Services to harass, abuse, threaten, or intimidate other users or Imos Pizza employees;
• Submit false or misleading information in connection with your account or any order;
• Use another user's account without their express permission;
• Attempt to gain unauthorized access to any portion of the Services, other accounts, or computer systems or networks connected to the Services.

4.2 Technical Prohibited Conduct

• Use any robot, spider, scraper, crawler, or other automated means to access the Site or Services for any purpose without our express written permission;
• Introduce any virus, trojan horse, worm, logic bomb, or other harmful material to the Site;
• Attempt to decipher, decompile, disassemble, or reverse-engineer any of the software comprising or making up any part of the Services;
• Interfere with or disrupt the integrity or performance of the Services or the data contained therein;
• Circumvent any technological measures we use to protect the Services;
• Use the Site or Services in any manner that could disable, overburden, damage, or impair it, or interfere with any other party's use of the Services.

4.3 Content Prohibited Conduct

• Post, transmit, or share any content that is unlawful, defamatory, harassing, obscene, or otherwise objectionable;
• Use the Services to advertise or solicit the purchase of goods or services for personal, commercial, or other purposes without our express written consent;
• Collect or harvest any personally identifiable information from the Services without authorization.

Violations of any of the above prohibitions may result in immediate termination of your account and access to the Services, and may also subject you to civil and/or criminal liability.

5. Ordering, Payment, and Pricing

5.1 Order Placement

When you place an order through our Site, you are making an offer to purchase the items in your cart. Your order is not confirmed until you receive an order confirmation email or notification from us. We reserve the right to refuse or cancel any order at our sole discretion, including if there are errors in pricing or availability, or if we suspect fraudulent activity.

5.2 Pricing

All prices displayed on the Site are in United States Dollars (USD) and are subject to applicable sales tax. Prices are subject to change without notice. We strive to display accurate pricing, but errors may occur. In the event of a pricing error, we reserve the right to cancel the affected order and notify you accordingly.

5.3 Payment Methods

We accept major credit cards, debit cards, and other payment methods as displayed on the Site. By submitting your payment information, you authorize Imos Pizza and/or our third-party payment processors to charge the specified payment method for the total amount of your order, including applicable taxes and fees.

You represent and warrant that:

• The payment information you provide is accurate and complete;
• You are authorized to use the payment method submitted;
• Charges incurred will be honored by your card issuer or financial institution.

5.4 Refunds and Cancellations

Orders, once confirmed and in preparation, may not be canceled. If you experience an issue with your order, please contact us immediately at [email protected]. Refunds are issued at our sole discretion and will be evaluated on a case-by-case basis in accordance with our refund policy. Refunds, where approved, will be processed to the original payment method within seven (7) to ten (10) business days.

5.5 Delivery Terms

Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by traffic, weather, third-party delivery services, or other circumstances beyond our reasonable control. Delivery areas, fees, and minimum order requirements may vary and are displayed at the time of checkout.

6. Intellectual Property Rights

All content, materials, and intellectual property on or made available through the Site and Services, including but not limited to text, graphics, logos, images, photographs, audio clips, digital downloads, data compilations, menus, trademarks, trade names, service marks, software, and the overall "look and feel" of the Site (collectively, "Content"), are the exclusive property of Imos Pizza or its licensors and are protected by United States and international intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), trademark laws, and other applicable laws.

You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Site and Services solely for your personal, non-commercial use, subject to these Terms. This license does not include:

• Any resale or commercial use of the Site or its Content;
• Any collection and use of any product listings, descriptions, or prices;
• Any derivative use of the Site or its Content;
• Any downloading or copying of account information for the benefit of another merchant;
• Any use of data mining, robots, or similar data gathering and extraction tools.

Any unauthorized use of the Content or the Site terminates the permission or license granted by Imos Pizza. All rights not expressly granted herein are reserved by Imos Pizza.

If you believe that any content on our Site infringes your copyright, please contact us at [email protected] with a detailed description of the alleged infringement in accordance with the Digital Millennium Copyright Act (DMCA), 17 U.S.C. § 512.

7. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of your personal information is governed by our Privacy Policy, which is incorporated herein by reference. By using our Services, you acknowledge and consent to the practices described in our Privacy Policy.

To the extent you are a resident of California, your use of our Services is additionally governed by the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). You may have the right to request access to, deletion of, or correction of your personal information. Please refer to our Privacy Policy for more details on how to exercise these rights.

We comply with the Federal Trade Commission (FTC) Act and FTC regulations regarding unfair or deceptive practices in connection with our data practices and marketing activities. We will not engage in any deceptive, unfair, or misleading practices regarding the collection or use of your personal data.

8. Disclaimers and "As-Is" Basis

THE SITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IMOS PIZZA EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE SITE WILL BE AVAILABLE, UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE;
• WARRANTIES AS TO THE ACCURACY, RELIABILITY, OR COMPLETENESS OF ANY CONTENT OR INFORMATION AVAILABLE ON OR THROUGH THE SITE;
• WARRANTIES THAT ANY DEFECTS IN THE SITE WILL BE CORRECTED;
• WARRANTIES REGARDING THE QUALITY, SAFETY, OR SUITABILITY OF ANY FOOD PRODUCTS FOR ANY SPECIFIC DIETARY REQUIREMENTS OR HEALTH CONDITIONS.

Nutritional and allergen information provided on the Site is based on standard recipes and may vary due to differences in sourcing, preparation, and serving size. Customers with food allergies, intolerances, or specific dietary needs should exercise caution and contact us directly before placing an order.

Imos Pizza does not warrant that the Site is free of viruses or other harmful components. You assume full responsibility for any risk associated with your use of the Site and Services.

9. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE UNITED STATES LAW, IN NO EVENT SHALL IMOS PIZZA, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SUPPLIERS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO:

• LOSS OF PROFITS, REVENUE, OR BUSINESS;
• LOSS OF DATA OR GOODWILL;
• COST OF SUBSTITUTE GOODS OR SERVICES;
• PERSONAL INJURY OR PROPERTY DAMAGE;
• UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR ANY PERSONAL INFORMATION STORED THEREIN;
• BUGS, VIRUSES, OR SIMILAR HARMFUL ELEMENTS TRANSMITTED THROUGH OUR SITE BY THIRD PARTIES.

THE FOREGOING LIMITATIONS SHALL APPLY WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, EVEN IF IMOS PIZZA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN ANY EVENT, IMOS PIZZA'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO IMOS PIZZA IN THE THREE (3) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED UNITED STATES DOLLARS (USD $100.00).

Some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages. In such jurisdictions, our liability is limited to the greatest extent permitted by law.

10. Indemnification

To the fullest extent permitted by applicable law, you agree to indemnify, defend, and hold harmless Imos Pizza and its parent companies, subsidiaries, affiliates, officers, directors, employees, contractors, agents, licensors, and service providers (collectively, the "Indemnified Parties") from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms or any applicable law or regulation;
• Your use of the Site or Services in a manner not authorized by these Terms;
• Your violation of any third-party rights, including intellectual property rights, privacy rights, or proprietary rights;
• Any content you submit, post, or transmit through the Services;
• Any misrepresentation made by you in connection with your use of the Services;
• Your negligent or willful misconduct.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with our defense of such claim. You shall not settle any claim without the prior written consent of Imos Pizza.

11. Third-Party Links and Services

Our Site may contain links to third-party websites, applications, or services that are not owned or controlled by Imos Pizza. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party websites or services. We strongly advise you to review the terms of service and privacy policies of any third-party websites you visit.

Imos Pizza does not endorse or make any representations about third-party websites, the information appearing on them, or any products or services described on them. Your access to and use of linked websites is at your own risk.

If we use third-party delivery services or payment processors to fulfill orders or process payments, those third parties operate under their own terms and conditions, and we are not responsible for their actions or omissions.

12. Governing Law and Jurisdiction

These Terms shall be governed by, construed, and enforced in accordance with the laws of the United States and the applicable laws of the state in which Imos Pizza primarily operates, without giving effect to any conflict of law principles that would require the application of the laws of a different jurisdiction.

To the extent that any dispute is not subject to mandatory arbitration as described below, you agree to submit to the exclusive personal jurisdiction of the state and federal courts located in the United States for the resolution of any disputes arising from these Terms or your use of the Services. You waive any objections to the exercise of jurisdiction over you by such courts and to the venue of such courts.

Imos Pizza operates in compliance with all applicable federal laws of the United States, including but not limited to the Federal Trade Commission Act (15 U.S.C. § 45), the Electronic Communications Privacy Act, the CAN-SPAM Act, and any other applicable federal statutes and regulations.

13. Dispute Resolution

13.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first contact Imos Pizza at [email protected] and provide a written description of the dispute, the relief sought, and your contact information. Both parties agree to negotiate in good faith to attempt to resolve the dispute informally within thirty (30) days of receipt of such notice. If the dispute is not resolved within this period, either party may proceed to formal dispute resolution as described below.

13.2 Binding Arbitration

EXCEPT FOR CLAIMS FOR INJUNCTIVE OR EQUITABLE RELIEF, OR CLAIMS RELATED TO INTELLECTUAL PROPERTY RIGHTS, ANY DISPUTE, CLAIM, OR CONTROVERSY ARISING OUT OF OR RELATING TO THESE TERMS, THE SERVICES, OR YOUR USE OF THE SITE SHALL BE RESOLVED EXCLUSIVELY THROUGH BINDING ARBITRATION ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION (AAA) IN ACCORDANCE WITH ITS CONSUMER ARBITRATION RULES.

The arbitration shall be conducted in the English language, and the arbitrator's decision shall be final and binding. Judgment on the arbitration award may be entered in any court having competent jurisdiction. The Federal Arbitration Act (9 U.S.C. § 1 et seq.) governs the interpretation and enforcement of this arbitration provision.

13.3 Class Action Waiver

YOU AND IMOS PIZZA AGREE THAT EACH PARTY MAY ONLY BRING CLAIMS AGAINST THE OTHER IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR SHALL HAVE NO AUTHORITY TO COMBINE OR AGGREGATE CLAIMS, CONDUCT ANY CLASS PROCEEDING, MAKE ANY CLASS-WIDE AWARD, OR MAKE AN AWARD TO ANY PERSON OR ENTITY NOT A PARTY TO THE ARBITRATION.

If this class action waiver is found to be unenforceable, then the entire arbitration provision shall be null and void, and the dispute shall be resolved in a court of competent jurisdiction.

13.4 Small Claims Court

Notwithstanding the above, either party may bring an individual claim in small claims court if the claim qualifies and remains in such court, and the amount in controversy does not exceed the jurisdictional limit of the applicable small claims court.

14. Term and Termination

These Terms shall remain in full force and effect for as long as you use the Site or Services or maintain an account with us. We reserve the right, in our sole discretion, to:

• Suspend or terminate your access to the Site and Services at any time, with or without cause;
• Deactivate or delete your account and all associated information and files;
• Restrict access to certain features or portions of the Services.

Grounds for suspension or termination include, but are not limited to:

• Violation of these Terms;
• Fraudulent, abusive, or illegal activity;
• Non-payment of any amounts due to Imos Pizza;
• Requests from law enforcement or government agencies;
• Discontinuation of our Services or any portion thereof.

You may terminate your account at any time by contacting us at [email protected]. Upon termination, your right to use the Services will immediately cease.

The following provisions shall survive termination of these Terms: Intellectual Property Rights, Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution, Governing Law, and any other provisions that by their nature should survive.

15. Changes to These Terms

We reserve the right to modify or update these Terms of Service at any time and at our sole discretion. When we make changes to these Terms, we will:

• Update the "Last Updated" date at the top of this page;
• Post the revised Terms on the Site;
• Where required by law or deemed appropriate by us, notify you by email or through a prominent notice on the Site.

Your continued use of the Site or Services following the posting of revised Terms constitutes your acceptance of and agreement to the revised Terms. We encourage you to review these Terms periodically to stay informed of any updates.

If you do not agree to the modified Terms, you must stop using the Services and, if applicable, deactivate your account by contacting us at [email protected].

16. Severability

If any provision of these Terms is found by a court of competent jurisdiction or an arbitrator to be invalid, illegal, unenforceable, or contrary to applicable law, such provision shall be deemed modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it shall be severed from these Terms. The invalidity or unenforceability of any provision shall not affect the validity or enforceability of the remaining provisions, which shall continue in full force and effect as if the invalid or unenforceable provision had never been part of these Terms.

The parties agree that no failure or delay by Imos Pizza in exercising any right, power, or privilege under these Terms shall constitute a waiver of such right, power, or privilege, nor shall any single or partial exercise of any right, power, or privilege preclude any other or further exercise thereof.

17. Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices, policies, or agreements published by Imos Pizza on the Site, constitute the entire agreement between you and Imos Pizza with respect to your use of the Site and Services, and supersede all prior and contemporaneous agreements, understandings, representations, and warranties, whether written or oral, regarding the subject matter hereof.

No amendment to or modification of these Terms shall be binding on Imos Pizza unless made in writing and signed by an authorized representative of Imos Pizza.

18. Waiver

The failure of Imos Pizza to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision unless acknowledged and agreed to by Imos Pizza in writing. A waiver of any particular breach or default shall not constitute a waiver of any subsequent breach or default.

19. Force Majeure

Imos Pizza shall not be liable for any delay or failure to perform any obligation under these Terms if such delay or failure arises from any cause beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic, epidemic, government actions, labor disputes, supply chain disruptions, power outages, internet outages, cyberattacks, civil unrest, or any other event of force majeure. In such events, the affected obligations shall be suspended for the duration of the force majeure event, and we will use commercially reasonable efforts to resume performance as soon as practicable.

20. Electronic Communications

By using our Services, you consent to receiving electronic communications from Imos Pizza, including emails, push notifications, and other messages related to your account, orders, and our Services. You agree that all agreements, notices, disclosures, and other communications we provide to you electronically satisfy any legal requirement that such communications be in writing.

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us at [email protected]. Please note that even if you opt out of marketing communications, we may still send you transactional communications related to your orders and account.

21. Accessibility

Imos Pizza is committed to making its website accessible to all users, including individuals with disabilities. We strive to comply with applicable accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1. If you experience accessibility barriers while using our Site, please contact us at [email protected] and we will make reasonable efforts to accommodate your needs.

22. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, or if you wish to report a violation, please contact us using the information below: